Frequently Asked Questions

Everything you need to know about shopping with SOKOLLAB

How long does shipping take?

Standard shipping typically takes 3-5 business days within the UK, while international orders may take 7-14 business days depending on the destination and customs processing.

Are your products authentic?

Yes, all products sold on SOKOLLAB are 100% authentic. We source directly from authorized distributors and official brands to ensure you receive genuine merchandise.

What is your return policy?

We offer a 14-day return policy for unused and unopened items in their original packaging. Please note that for hygiene reasons, certain beauty products cannot be returned once the seal is broken.

Do you ship internationally?

Yes, we ship to many countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location and the weight of your parcel.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.